MAINTENANCE MANAGER - KANSAS CITY
GLAM TO MAKE READY™ | Kansas City Metropolitan Area
Department: Maintenance Operations
Location: Kansas City Metropolitan Area
Work Environment: Hybrid — Field / Client Properties / Remote Administrative Work
Position Type: Management / Field Operations Leadership
Schedule: Core Business Hours + Flexible Field Leadership + Rotating Emergency Coverage
Travel:Regular local property-to-property travel
On-Call: Rotating after-hours and weekend emergency-response coverage required
Compensation: Based on experience, qualifications, responsibilities, and the applicable GLAM TO MAKE READY™ compensation structure
Benefits: Available to eligible employees according to Company policy and plan requirements
LEAD MAINTENANCE OPERATIONS
Cleaning Is Infrastructure—Not Labor.
GLAM TO MAKE READY™, the property services division of GLAM Properties™, provides integrated Commercial Cleaning, Facility Services, Property Turnovers & Make Ready, and Maintenance & Repair solutions throughout the Kansas City Metropolitan Area.
We are seeking an experienced, organized, technically knowledgeable Maintenance Manager to lead Maintenance Operations across assigned client properties.
This is not simply a Maintenance Technician position. You will lead the people, Work Orders, vendors, preventive maintenance, emergency response, Quality Assurance, materials, documentation, client communication, and operational systems required to keep properties functional and protected.
REQUEST → PRIORITIZE → ASSIGN → SERVICE → DOCUMENT → QA → VERIFY → CLOSE
WHAT YOU'LL DO
Lead day-to-day Maintenance Operations across residential, multifamily, commercial, turnover, make-ready, and facility-service properties.
Review maintenance requests and classify work as emergency, urgent, routine, preventive, or deferred/noncritical.
Assign qualified technicians or approved vendors based on priority, skill, location, capacity, safety, client commitments, and cost.
Manage Work Orders from intake through scheduling, service, documentation, Quality Assurance, correction, and verified closeout.
Build and maintain preventive-maintenance programs designed to reduce emergencies, repeat repairs, equipment failures, and avoidable property damage.
Lead, coach, and hold technicians, maintenance personnel, and field resources accountable for workmanship, productivity, safety, and documentation.
Coordinate approved vendors and specialty contractors when work requires additional expertise, licensing, or resources.
Oversee rotating emergency-response coverage and coordinate appropriate after-hours response during assigned periods.
Review completed repairs, photos, notes, materials, deficiencies, callbacks, and recurring failures to verify the actual problem was solved.
Monitor labor, materials, vendor costs, inventory, tools, equipment, and maintenance spending while supporting responsible cost control.
NO REQUIRED DOCUMENTATION = NO CLOSEOUT.
A Work Order is not complete simply because its status says “Completed.” The actual property condition must support closeout.
WHAT WE EXPECT
We are looking for a Maintenance Manager who:
Knows how to troubleshoot—and when to call a specialist.
Protects residents, clients, technicians, vendors, and property assets.
Reinforces PPE, equipment safety, and applicable Company safety procedures.
Never directs someone to perform work outside their training, authorization, licensing, or safe capability.
Identifies recurring problems instead of repeatedly treating symptoms.
Communicates delays, risks, costs, and property conditions professionally.
Holds technicians and vendors accountable for completed work.
Uses sound judgment during urgent and emergency situations.
Thinks about quality, productivity, cost, asset protection, and Client Experience.
Thinks like an owner while operating within Company standards and authority.
NO DEADLINE, CLIENT REQUEST, OR WORK ORDER OVERRIDES SAFETY.
TECHNICAL KNOWLEDGE DOES NOT EQUAL LEGAL AUTHORITY.
SCHEDULE & AVAILABILITY
Contractors may identify availability as:
DAY | EVENING | SATURDAY | SUNDAY | EMERGENCY / ON-CALL | OPEN/FLEXIBLE
Not every contractor is required to accept every schedule.
Once an assignment is accepted, however, contractors are expected to complete it according to the agreed schedule or follow required cancellation and reassignment procedures.
Qualified contractors may also participate in approved emergency-response opportunities.
.
TECHNOLOGY
You may use ServiceM8™, ClickUp™, GLOSS DIGITAL™, CRM systems, Property Management Systems, digital inspection platforms, Google Workspace™, Microsoft 365™, mobile field applications, purchasing/accounting systems, and approved AI tools.
Technology is used to manage Work Orders, schedules, dispatch, technicians, vendors, photos, documentation, preventive maintenance, corrective actions, materials, inspections, client information, and closeout.
You do not need experience with every platform before joining us, but you must be comfortable learning and consistently using technology.
AI-generated work must be reviewed and verified before operational use.
QUALIFICATIONS
Required: Significant professional maintenance experience; maintenance-management, supervisory, or field-lead experience; working knowledge of building maintenance; strong troubleshooting and Work Order management skills; ability to coordinate technicians and vendors; strong organization, communication, documentation, client-service, technology, safety, and cost-awareness skills.
Preferred: 5+ years of maintenance experience with exposure to real estate, property management, multifamily, commercial facilities, preventive maintenance, building systems, vendor management, budgeting, property turnovers, make-ready, emergency maintenance, or Quality Assurance.
Relevant technical education, trade training, facilities-management education, or equivalent professional experience is preferred. A Bachelor's degree is not automatically required when equivalent maintenance leadership and technical experience demonstrate the necessary capability.
Applicable trade licenses or certifications are required where legally necessary. The Maintenance Manager is not expected to personally hold every trade license when appropriately licensed contractors or specialists are used.
A valid driver's license and reliable transportation appropriate to assigned responsibilities may be required.
SCHEDULE, ON-CALL & TRAVEL
This is a field-based management position, not strictly a Monday–Friday 9:00 AM–5:00 PM role.
Core weekday availability is expected for team leadership, Work Order management, clients, vendors, inspections, scheduling, preventive maintenance, and administrative responsibilities.
Reasonable evening and weekend availability is required for operational escalations, critical repairs, access-sensitive work, technician support, and client needs.
ROTATING AFTER-HOURS & WEEKEND EMERGENCY COVERAGE IS REQUIRED.
During an assigned rotation, you may coordinate technicians or vendors, evaluate reported conditions, communicate with clients, escalate serious issues, and monitor response through stabilization.
You are not continuously on call 24/7 outside your assigned coverage period.
Regular local travel throughout the Kansas City Metropolitan Area is required.
COMPENSATION, BENEFITS & DEVELOPMENT
Compensation is based on experience, qualifications, position classification, scope of responsibility, and the applicable GLAM TO MAKE READY™ compensation structure.
Benefits are available to eligible employees according to applicable Company policies and plan requirements.
Professional development may include the GLAM TO MAKE READY™ Academy, Maintenance Operations, Scheduling & Dispatch, Quality Assurance, ServiceM8™, ClickUp™, safety, emergency response, Vendor Management, Client Experience, field leadership, and position competency verification.
Potential growth may include:
MAINTENANCE MANAGER → SENIOR MAINTENANCE MANAGER → OPERATIONS MANAGER → DIRECTOR OF FIELD OPERATIONS → EXECUTIVE OPERATIONS LEADERSHIP
Advancement depends on performance, qualifications, competency, leadership capability, Company needs, growth, and available opportunities.
YOU'LL LIKELY THRIVE HERE IF YOU...
Stay calm and organized when something goes wrong.
Understand how building systems interact.
Solve root problems instead of repeatedly applying temporary fixes.
Know when specialized or licensed expertise is required.
Can lead technicians and manage vendors.
Care whether repairs are actually complete.
Prefer preventive maintenance over constant crisis management.
Protect safety without sacrificing accountability.
Understand costs without compromising quality.
Use technology and documentation consistently.
Can manage multiple priorities and Work Orders simultaneously.
Want to build a maintenance operation that can scale.
WEALTH DYNAMICS: MECHANIC | LORD
MECHANIC troubleshoots problems, understands how systems work, identifies root causes, and improves maintenance processes.
LORD protects resources, costs, materials, tools, vendors, documentation, safety, and operational controls.
MECHANIC SOLVES AND IMPROVES THE SYSTEM. · LORD PROTECTS THE OPERATION.
JOIN GLAM TO MAKE READY™
If you are an experienced maintenance leader who wants to lead people, solve property problems, strengthen preventive maintenance, reduce recurring failures, protect client assets, and build scalable Maintenance Operations, we want to hear from you.
We Protect Buildings. · We Protect Investments. · We Protect Occupancy. · We Protect Asset Value.
Cleaning Is Infrastructure—Not Labor.
GLAM TO MAKE READY™
Keeping Properties Community-Ready.
One Partner. Multiple Property Solutions.™
GLAM TO MAKE READY™ is committed to employment practices consistent with applicable equal employment opportunity and accommodation requirements.
Copyrights 2026 | GLOSS BUSINESS GROUP | PARTNERSHIPS