MAKE READY COORDINATOR - KANSAS CITY
GLAM TO MAKE READY™ | Kansas City Metropolitan Area
Department: Operations / Make Ready Coordination
Location: Kansas City Metropolitan Area
Work Environment: Hybrid — Remote / Office / Client Properties / Project Sites
Position Type: Professional / Operations Coordination
Schedule: Primarily Business Hours + Flexible Operational Coordination
Travel: Local travel for property walkthroughs, inspections, client meetings, vendor coordination, and project support
Compensation: Based on experience, qualifications, responsibilities, and the applicable GLAM TO MAKE READY™ compensation structure
Benefits: Available to eligible employees according to Company policy
JOIN GLAM TO MAKE READY™
Cleaning Is Infrastructure—Not Labor.
GLAM TO MAKE READY™, the property services division of GLAM Properties™, provides integrated Commercial Cleaning, Facility Services, Property Turnovers & Make Ready, and Maintenance & Repair solutions throughout the Kansas City Metropolitan Area.
We are seeking an organized, proactive, and highly accountable Make Ready Coordinator to keep property-service projects moving from initial request through verified completion.
This position serves as an operations coordination hub, connecting clients, schedules, field teams, vendors, Work Orders, materials, Quality Assurance, documentation, billing support, and project closeout.
CLIENT REQUEST → SCOPE → SCHEDULING → FIELD SERVICE → QA → CORRECTION → CLOSEOUT
WHAT YOU'LL DO
• Coordinate property turnovers, make-ready projects, cleaning, maintenance, and related property-service assignments.
• Manage schedules for walkthroughs, field services, vendors, contractors, QA inspections, reinspections, and final walkthroughs.
• Monitor active Work Orders, project tasks, deadlines, dependencies, delays, and next actions.
• Communicate professionally with clients regarding appointments, access, project status, schedule changes, delays, and completion.
• Coordinate approved vendors and contractors, including Scope information, scheduling, access, progress, documentation, and deficiencies.
• Support field teams by ensuring assignments have the information, access, resources, and documentation needed to proceed.
• Track Quality Assurance inspections, deficiencies, corrective work, reinspections, and final verification.
• Support approved purchasing, materials, receipts, invoice documentation, billing information, and project-cost records.
• Maintain accurate client, property, project, Work Order, photo, inspection, approval, and closeout documentation.
• Identify stalled work, missing information, scheduling conflicts, client concerns, or operational barriers and escalate them appropriately.
IDENTIFY → DOCUMENT → ASSIGN / ROUTE → TRACK → ESCALATE → VERIFY
NO REQUIRED DOCUMENTATION = NO CLOSEOUT.
WHAT WE EXPECT
We are looking for someone who:
• Is highly organized and comfortable managing multiple active projects.
• Follows through without constant reminders.
• Communicates professionally with clients, vendors, contractors, and field teams.
• Tracks deadlines, dependencies, and next actions.
• Maintains accurate and timely documentation.
• Uses good judgment and escalates problems early.
• Understands the difference between coordination and final approval authority.
• Is comfortable supporting both administrative and field operations.
• Can adapt when schedules, priorities, or property conditions change.
• Thinks like an owner while operating within Company standards and authority.
SCHEDULE & TRAVEL
This is primarily a business-hours-centered operations position with local travel throughout the Kansas City Metropolitan Area.
Reasonable flexibility may be required for active projects, property deadlines, client needs, inspections, vendor coordination, and field operations.
Occasional evenings and Saturdays may be required. Limited Sunday or after-hours coordination may occur for critical operational needs. This is not ordinarily a 24/7 emergency on-call position.
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TECHNOLOGY
You may use GLOSS DIGITAL™, CRM systems, ClickUp™, ServiceM8™ where applicable, Google Workspace™, Microsoft 365™, proposal and electronic-signature systems, digital forms, reporting tools, and approved AI platforms.
You do not need experience with every platform before joining us, but you must be comfortable learning and consistently using technology.
AI-generated work must be reviewed and verified before operational use.
QUALIFICATIONS
Required: Relevant experience in operations, project coordination, administration, property services, facilities, construction, real estate, or a related environment; strong organization, communication, follow-through, problem-solving, technology, documentation, and client-service skills.
Preferred: 2+ years of experience involving project coordination, property turnovers, make-ready, commercial cleaning, maintenance, vendor coordination, construction coordination, property management, scheduling, procurement, billing support, or Quality Assurance.
An Associate or Bachelor's degree in Business Administration, Project Management, Operations, Real Estate, Construction Management, or a related field is preferred but not required when equivalent professional experience demonstrates the necessary capability.
A valid driver's license and reliable transportation may be required for assigned local travel.
SCHEDULE & TRAVEL
This is primarily a business-hours-centered Sales position with regular local travel throughout the Kansas City Metropolitan Area.
Reasonable flexibility is required for client appointments, property walkthroughs, networking, industry events, and business-development activities.
Occasional evenings and Saturdays may be required. Sunday work and on-call responsibilities are not routine.
COMPENSATION & BENEFITS
Compensation is based on experience, qualifications, position classification, scope of responsibility, assignment responsibilities, territory, and the applicable GLAM TO MAKE READY™ compensation structure.
Where an approved coordination incentive or allocation applies, it will be governed by the applicable Company compensation plan or employment agreement.
Eligible employees may have access to Company-approved benefits according to applicable Company policies and plan requirements.
YOU'LL LIKELY THRIVE HERE IF YOU...
• Enjoy keeping moving parts organized.
• Naturally track details and deadlines.
• Notice when important information is missing.
• Take ownership of next steps.
• Stay composed when plans change.
• Enjoy solving operational problems.
• Work well with both clients and field professionals.
• Use technology consistently.
• Communicate delays instead of hiding them.
• Care whether a project is actually complete—not simply marked complete.
WEALTH DYNAMICS: DEAL MAKER | CREATOR
LORD protects the details, resources, records, deadlines, costs, and operational controls.
MECHANIC understands how workflows connect, identifies bottlenecks, solves process problems, and improves the system.
LORD PROTECTS THE DETAILS. · MECHANIC KEEPS THE SYSTEM MOVING.
JOIN GLAM TO MAKE READY™
If you are an organized operations professional who wants to coordinate people and projects, solve problems, support field operations, communicate with clients, and help keep properties community-ready, we want to hear from you.
We Protect Buildings. · We Protect Investments. · We Protect Occupancy. · We Protect Asset Value.
Cleaning Is Infrastructure—Not Labor.
GLAM TO MAKE READY™
Keeping Properties Community-Ready.
One Partner. Multiple Property Solutions.™
GLAM TO MAKE READY™ is committed to employment practices consistent with applicable equal employment opportunity and accommodation requirements.
